Feedback & Complaints
Our practice encourages patients and other people to give feedback, both positive and negative, as part of our partnership approach to healthcare, and we have processes in place for responding to feedback.
Please make any complaints to use in writing. A written response will be provided within 28 days of submission of the complaint.
Opportunities are available for patients and other visitors to tell us, ‘How we are doing.’ Our Suggestion Box in the waiting room allows patients to give us personal feedback on a day to day basis. We aim to follow-up ideas and acknowledge notes of appreciation where we can.
You can also use the "Contact Us" button at the top of the main page or email the Practice Manager at firstname.lastname@example.org
Alternatively, you may contact the Health & Disability Services Complaints Office (HaDSCO);
Phone: (08) 65517600
TTY: (08) 6551 7640